Legal

Terms of Use

AupairLife · iPhone and Android apps, and the website aupairlifeapp.com
Last updated: November 7, 2026
Contact: contact@aupairlife.app

These Terms of Use (“Terms”) are an agreement between you and AupairLife, operated by Luciana Bonnel (“we”, “us”), for the use of the AupairLife apps on iPhone and Android (the “App”) and of the website aupairlifeapp.com. By creating an account or using the App, you accept these Terms and our Privacy Policy. If you do not agree, please do not use the App.

1. Who can use AupairLife

• You must be at least 17 years old.
• The au pair community (Discover, Chats, Trips, STAYS) is open only to au pairs currently on a placement in the United States, whose profile has been checked by hand with a placement contract or DS-2019 form.
• The future au pair space (Home, Agencies, Prepare, Community) is open to anyone preparing to become an au pair.
• You agree to give true information. We may refuse, suspend or remove an account we cannot verify.

2. Your account

Keep your login details private: you are responsible for what happens on your account. Tell us right away at contact@aupairlife.app if you think someone else is using it. One person, one account.

3. Community rules

To keep AupairLife a safe and friendly place, you agree not to:

• harass, threaten, insult or discriminate against anyone;
• post sexual, violent, hateful or illegal content, or anything that sexualises minors;
• create a fake profile, pretend to be someone else, or use someone else’s photos;
• sell, advertise, recruit or ask for money, including for rooms or stays;
• collect other members’ data, or share their messages or photos without their permission;
• try to hack, copy, or disrupt the App.

We have zero tolerance for abuse. You can report or block any member from their profile or a message. We review every report and remove content and accounts that break these rules, sometimes without warning. Serious cases may be reported to the authorities.

4. Your content

You keep ownership of the photos, messages and posts you publish. You give us a free, worldwide licence to host and display them only to run and show the App (for example, showing your profile to other members). This licence ends when you delete the content or your account, except for copies other members have already received, such as messages. You are responsible for what you post and must have the right to post it.

5. Meeting other members, trips and STAYS

AupairLife helps au pairs meet, travel together and host each other. We are not a party to the arrangements you make with other members, and we do not organise, supervise or guarantee them.

• STAYS is reciprocal hospitality between au pairs: it is not a hotel, a rental or a booking service. Each stay is agreed directly between the two members, so a place to stay is never guaranteed and can be cancelled by either person. No money may be asked for a stay.
• Before hosting anyone, check your host family’s house rules and get their agreement when needed. You remain responsible for respecting them and your program’s rules.
• Hosts are checked by hand, but no check is perfect. Chat before you meet, meet in public places first, tell a friend where you are going, and trust your instinct.
• Trips are created by members. Plans, budgets and dates are theirs, not ours.

To the extent permitted by law, we are not responsible for what happens during a meeting, trip or stay between members. If something goes wrong, tell us so we can act on the account, and contact the authorities if you are in danger.

6. Not an agency

AupairLife is an independent community app. We are not an au pair agency or sponsor, we do not place au pairs with host families, we do not check host families, and we do not give legal or visa advice. Information about agencies and the au pair program is provided for guidance only: always confirm it with the agency or official sources. Some agencies are “Sponsored” partners, which is always shown.

7. Premium subscriptions

The App is free. AupairLife Premium is an optional auto-renewable subscription (1, 6 or 12 months). Its price is shown in the App before you buy.

• Payment is taken by Apple (App Store) or Google (Google Play) when you confirm the purchase, on the account linked to your phone.
• The subscription renews automatically at the end of each period, at the same price, unless you cancel it at least 24 hours before the end of the current period.
• You can manage or cancel it at any time:
  • on iPhone: Settings → your name → Subscriptions;
  • on Android: Google Play → Payments & subscriptions → Subscriptions.
  Deleting the App or your account does not cancel a subscription.
• Refunds are handled by Apple or Google under their own refund policies.
• If we change a price, Apple or Google will tell you beforehand, as their rules require.

8. Free trials and offer codes

We sometimes offer free periods of Premium, for example the code printed inside the AupairLife Journal (“My Au Pair Year”). An offer code is redeemed in the App or in the store, may be limited to one use per account and to the platforms where it is available, and may be withdrawn once its use limit is reached. Unless you cancel before the end of the free period, the subscription continues automatically at the normal price. Buying the journal does not activate Premium on its own: you need to redeem the code.

9. The AupairLife Journal

The paper journal is sold and delivered by Amazon. Orders, delivery, returns and refunds follow Amazon’s conditions.

10. Our app and brand

The App, its design, texts, logo and the name AupairLife belong to us. We give you a personal, non-transferable right to use the App on your own devices for non-commercial use. You may not copy, modify, resell or reverse-engineer it.

11. Availability and changes

We work hard to keep AupairLife running, but we cannot promise it will always be available or free of errors. We may change, add or remove features. We may update these Terms; if a change is important, we will tell you in the App or by email before it applies. Continuing to use the App after that means you accept the new Terms.

12. Liability

The App is provided “as is”. To the extent permitted by law, we are not liable for indirect damages, or for the behaviour of members, inside or outside the App. Nothing in these Terms limits liability that the law does not allow us to limit, or removes the consumer rights you have in your country.

13. Ending your use

You can stop using AupairLife and delete your account at any time (see Delete your account). We may suspend or close an account that breaks these Terms or puts other members at risk.

14. Apple and Google

These Terms are between you and AupairLife only, not with Apple or Google. Apple and Google are not responsible for the App, its content, its maintenance or support, or any claim about it. If you downloaded the App from the App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You also agree to follow the App Store and Google Play terms that apply to you.

15. Law and disputes

These Terms are governed by French law, without removing the protection given to you by the law of the country where you live. If you have a problem, please write to us first at contact@aupairlife.app: most issues can be solved quickly and kindly.

16. Contact

Luciana Bonnel — AupairLife
contact@aupairlife.app